Frequently Asked Questions

No strict minimum. Multi-line lists price better thanks to logistics efficiency, but we quote single-item needs too.

For standard products we commit to a quote within 1 business day. For custom production, imports or research-heavy items we state the estimated timeline upfront.

No. Quotes are free and carry no obligation for you. Prices are firm for the validity period printed on the quote. Where a line is costed in foreign currency we shorten that validity period — typically to 7–10 days — and state this on the quote itself.

No. If you specify brands we follow them exactly; otherwise we present original and equivalent options side by side.

Yes — that’s the heart of our model. We research from codes, sample photos or drawings; where items aren’t available domestically, we present the import option with time and cost.

Quotes are issued in Turkish lira (TRY) as standard, excluding VAT, with VAT shown on a separate line. On request we can quote in EUR or USD; in that case the quote states the reference rate, its source and its date, and the validity period is shortened accordingly. Where you are invoiced in TRY, currency movement between quote acceptance and payment sits with the buyer unless the quote says otherwise.

Prices are quoted excluding VAT, with VAT on a separate line. Deliveries inside Türkiye carry Turkish VAT at the applicable rate. Goods exported outside Türkiye are zero-rated for Turkish VAT under the export exemption once export clearance is completed. Import duties and taxes in the destination country are for your account under the agreed Incoterms rule. If your finance team needs this confirmed before ordering, say so and we will state it on the quote.

Under EXW, FCA, CPT and DAP — the Incoterms 2020 rules we work with — the seller is not required to insure the goods, and we do not insure them unless the quote says otherwise. Risk passes to you at the point defined by the agreed rule; under CPT in particular that is the first carrier, even though we pay the carriage. If you want cargo insurance arranged, ask at request stage and we will quote it as a separate line or agree CIP instead.

First purchases normally run on prepayment or short terms. Once regular trade is established we open a current account and apply mutually agreed terms — typically 30, 45 or 60 days. Payment is by bank transfer; no credit card is required at any stage.

We ask for the equivalent documents in your jurisdiction — certificate of incorporation or trade-register extract, VAT or tax identification number, and evidence of signing authority — plus bank details for international transfer. Terms for buyers domiciled abroad are agreed case by case, and first orders normally run on prepayment.

No strict minimum. Multi-line lists price better thanks to logistics efficiency, and we quote single-item needs too. Note that on low-value single-line requests — and especially on export shipments — freight can become a disproportionate share of the total; where that happens we say so explicitly on the quote.

No. Everything runs request–quote–order–invoice; payment is by bank transfer. Card details are never requested at any stage.

Yes. Early purchases usually run on advance or short terms; as regular trade settles, open account terms (such as 30/45/60 days) are set by mutual agreement.

Yes. The invoice is issued to the head-office entity and the account is kept in one place; the location breakdown is supplied as a table attached to the invoice. If your accounting team needs separate invoices, per-location invoicing is also possible — we settle this before the order.

We organise shipping to all 81 provinces of Türkiye, and arrange export delivery where your delivery point sits outside the country — terms set under Incoterms 2020, with freight, customs, country of origin and HS code stated on the quote. For out-of-town sites and plants, the delivery plan is shared in advance.

Stock items usually ship within 1-3 business days of approval; for sourced and custom items, the lead time on the quote applies.

Yes. We split one order’s lines by branch/site and dispatch each point with its own delivery note.

It’s stated clearly on the quote. For list-based purchases we mostly quote delivered prices; for small and urgent shipments, terms are clarified on the quote.

Yes. Required documents — CE/EN declarations of conformity, test and standards certificates, safety data sheets and warranty papers — are listed line by line on the quote and sent with it; batch-dependent documents (lot certificates) travel with the shipment. If a document is mandatory for you, say so at request stage: if we cannot obtain it we tell you before we quote, not after delivery.

Items that carry a warranty come with the manufacturer’s or distributor’s warranty; the duration and scope are stated line by line on the quote. For deliveries inside Türkiye we open the authorised service request on your behalf, follow it and report back in writing. Repair time and outcome are the responsibility of the manufacturer or distributor giving the warranty. For export deliveries, warranty is handled under the manufacturer’s international terms where these exist; the quote states, per line, whether warranty service is available at your destination.

For incorrect, damaged or off-order items, replacement or return is on us. Check the goods at receipt and notify us within 2 business days for defects visible on delivery, within 8 days of delivery for defects an inspection would reveal, and as soon as you find them for latent defects. (The statutory periods are shorter — Turkish Commercial Code art. 23/1-(c) sets two days and eight days respectively; we apply business days as a contractual commitment.) We collect the item, ship the correct one and bear the carriage on that return. On export shipments the notification window runs from arrival at the delivery point named on the quote. Custom-made, imported and opened hygiene or food items are excluded — their conditions are stated line by line on the quote. For correctly delivered goods, return conditions are stated per product group on the quote.

In suitable product groups, yes — especially consumables and textiles/PPE, where we can send samples before you decide.

Yes. For regularly consumed items we agree a reorder point with you and run a scheduled replenishment plan. Goods are sourced from dealer and manufacturer stock; we hold no warehouse stock of our own, so where a line genuinely needs safety stock that is agreed separately and in writing.

No. Start with one-off purchases; framework agreements are proposed only where regular volume justifies them.

Framework agreements define price validity periods during which prices are fixed. Periodic updates follow transparent indices with advance notice.

Yes. Request contents are used solely for quoting. When we ask our own suppliers and distributors for prices, your company name, delivery address and project information are withheld — only the technical description and quantity are passed on. Transfers needed to run the order (shipping, accounting, e-mail and form infrastructure) are listed one by one in our privacy policy; nothing beyond those is shared, and your data is never sold.