Frequently Asked Questions

No strict minimum. Multi-line lists price better thanks to logistics efficiency, but we quote single-item needs too.

For standard products our target is 24 hours. For custom production, imports or research-heavy items we state the estimated timeline upfront.

No. Quotes are free and carry no obligation. Prices stay fixed through the validity period stated on the quote.

No. If you specify brands we follow them exactly; otherwise we present original and equivalent options side by side.

Yes — that's the heart of our model. We research from codes, sample photos or drawings; where items aren't available domestically, we present the import option with time and cost.

No. Everything runs request–quote–order–invoice; payment is by bank transfer. Card details are never requested at any stage.

Yes. Early purchases usually run on advance or short terms; as regular trade settles, open account terms (such as 30/45/60 days) are set by mutual agreement.

Yes. All sales are documented with e-invoices delivered electronically to your system.

Yes. One consolidated invoice or separate invoicing per location/cost centre — arranged to your accounting team's preference.

We ship to all 81 provinces of Türkiye. For out-of-town sites and plants, the delivery plan is shared in advance.

Stock items usually ship within 1-3 business days of approval; for sourced and custom items, the lead time on the quote applies.

Yes. We split one order's lines by branch/site and dispatch each point with its own delivery note.

It's stated clearly on the quote. For list-based purchases we mostly quote delivered prices; for small and urgent shipments, terms are clarified on the quote.

Yes. CE/EN conformity, standards certificates, MSDS forms and warranty documents — everything you require, with the quote or the delivery.

Products carry manufacturer/distributor warranty. In case of failure we run the authorised service process on your behalf and follow it to resolution.

For incorrect, damaged or off-order items, returns/exchanges are your natural right and are resolved quickly. For correctly delivered goods, return conditions are stated per product group on the quote.

In suitable product groups, yes — especially consumables and textiles/PPE, where we can send samples before you decide.

Yes. For regularly consumed items we set a scheduled replenishment plan and take over the stock tracking.

No. Start with one-off purchases; framework agreements are proposed only where regular volume justifies them.

Framework agreements define price validity periods during which prices are fixed. Periodic updates follow transparent indices with advance notice.

Yes. Request contents are used solely for quoting and never shared with third parties. See our privacy policy for details.